Refund Policy

1. General

Given the Site's zero-inventory JIT procurement model and the irreversible nature of third-party crypto payments, the Site adopts a Service Credit Refund mechanism and does not provide cash refunds in USDT or fiat currency.

This Refund Policy and the Terms of Service together form the complete user agreement.

2. Top-up (USDT → Detective Coin)

2.1 USDT top-ups, once confirmed by the third-party payment gateway (Cryptomus / CCPayment), are irrevocable. On-chain transactions cannot be rolled back.

2.2 Credited Detective Coin cannot be converted back to USDT, cannot be withdrawn, and cannot be transferred.

2.3 If no node purchase has occurred within 24 hours after top-up, the user may apply for a Detective Coin balance write-off via a support ticket (for accounting cleanup only; no USDT or fiat is returned).

3. Node Purchase (Detective Coin → Node Service)

3.1 Node purchases are deemed Final Sale: once placed, the order is deducted from the upstream supplier and is not refundable, not resaleable, and not exchangeable.

3.2 Once the node credentials (account / password / configuration) are delivered, the service is deemed fulfilled.

4. Service Interruption Compensation (Service Credit)

Only the following two scenarios are eligible for equivalent Detective Coin compensation (no cash refund):

4.1 A single node is continuously unavailable for ≥ 72 hours

• The user must submit a reproducible support ticket (connection failure screenshots + IP test logs)
• Or the upstream IPfoxy.net must provide an unavailability certificate
• Compensation amount: equivalent Detective Coin calculated by remaining unused days
• Application window: within 14 days after the node expires

4.2 The upstream IPfoxy.net is entirely unavailable, causing site-wide node unavailability for ≥ 48 hours

• The Site will proactively compensate affected users with equivalent Detective Coin on a pro-rata basis
• No individual application is required

5. Application Process

• Submission channel: "Contact Customer Service" button at the bottom of the Site
• First response: within 24 hours
• Resolution time: ruling within 5 business days
• Required information: order ID / node ID / period of unavailability / reproducible evidence

6. Exceptions (Out of Scope)

The following are not eligible for compensation:

• Account suspension caused by user misconduct (see Terms of Service §4)
• Network restrictions or force majeure in the target country (such as GFW)
• The user's local network issues
• Occasional outages of less than 72 hours
• Applications not submitted within the 14-day window specified in §4.1

7. Third-Party Payment Disputes (Chargeback)

7.1 Once confirmed on-chain, USDT transactions cannot be reversed on-chain.

7.2 If a user initiates a chargeback via a third-party payment gateway (Cryptomus / CCPayment): upon receipt of the notice, the Site will immediately freeze the account and the corresponding unused Detective Coin balance, and reserves the right to pursue claims under the Cryptomus / CCPayment merchant agreement.

8. Contact

Submit a support ticket via the "Contact Customer Service" button at the bottom of the Site.